System requirements

Flare - Photo Editor draws its canvas with the graphics card through Direct3D 12. Without it the documents cannot be shown: the window opens and says so, but there is no slower fallback that draws the canvas without the graphics card.

What you need

Item	Requirement
Windows	Windows 10 version 1809 or later, or Windows 11
Processor	64-bit: x64 (Intel or AMD) or ARM64
Graphics	A graphics card or integrated graphics with a Direct3D 12 driver (feature level 11.0 or higher)
Memory	8 GB recommended; large or 16-bit documents need more
Optional	The HEIF / HEVC / AVIF image extensions of Windows to open and save HEIC and AVIF files; an HDR display for the HDR view

“Direct3D 12 is not available on this computer”

Update the graphics driver from the website of the card's maker (AMD, Intel, NVIDIA, Qualcomm) or through Windows Update. An old driver is the most common reason.
To check what your computer supports, press Win+R, type dxdiag and press Enter: the Display tab lists the driver's feature levels.
In a virtual machine or over some remote-desktop connections the virtual graphics adapter often has no Direct3D 12: run Flare on the physical computer.
On a computer with two graphics cards, Settings ▸ System ▸ Display ▸ Graphics can assign Flare to the high-performance card.

The window that shows the message also tells, in brackets, the technical reason Windows gave. Include it if you send us feedback (Sending feedback).

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